Our deep knowledge and experience in Microsoft Dynamics has ensured reliable and high quality post implementation support.
Get maximum benefit on your Microsoft Dynamics investment by getting Post Implementation Support from Cetas. Our Support Framework, called EVOLVE, has helped customers get best response times and ensured their ERP systems remain “healthy” at all times.
Annual Support to ensure your ERP remains healthy
Cetas provides annual support for your Microsoft Dynamics instance. We have expertise to maintain Dynamics NAV from Ver 3.70 onwards and Dynamics AX from version 3.0 onwards. The following are offered as a part of annual support services
Support Helpdesk : A support desk by phone, email, chat to handle your support calls in an organised manner
Technical Maintenance of Microsoft Dynamics : Periodic Database Administration, Monitoring of Dynamics instance, Performance fine-tuning of Microsoft Dynamics instance
Hot-fix Rollouts : Periodic installation, testing and rollout of hot-fixes for Microsoft Dynamics that are released by Microsoft
Business Critical Support : Providing business critical support to manage special tasks and activities in Microsoft Dynamics. Ex. Year End activities.
Training : Providing functional and technical training support to carry out daily activities or business critical activities in Microsoft Dynamics
Enhancements & Fine Tuning to get the best ROI in ERP
Fine tuning your ERP systems after implementations and enhancing the use of the ERP systems will deliver best ROI from your ERP investments. Cetas offers enhancements and fine tuning services for your Microsoft Dynamics ERP so that you can get maximum benefits of your ERP.
We offer the following enhancements and fine tuning services for Microsoft Dynamics ERP
Additional module implementations
Maximising the usage of features available in existing modules
Developing Additional reports or BI for Microsoft Dynamics
Integrating Microsoft Dynamics to other business systems
Improving the performance and response time of Microsoft Dynamics
Implementing industry solutions in Microsoft Dynamics
Custom Developed Apps with integration to Microsoft Dynamics
Upgrades and Migration Services to ensure best features of Microsoft Dynamics
Cetas specialises in providing Upgrade and Migration Services to migrate from earlier versions of Microsoft Dynamics NAV & Microsoft Dynamics AX. Cetas follows Microsoft’s recommended Sure Step Methodology to ensure error free migration & upgrade services. Cetas has skills and expertise to migrate Microsoft Dynamics NAV from version 3.60 onwards and Microsoft Dynamics AX from version 3.0 onwards.
EVOLVE - The Support Framework of Cetas
Cetas has created a support framework called EVOLVE which is a collection of tools, best practices and support teams to provide best in class support to its customers.
EVOLVE includes a Cetas developed support helpdesk and customer self service portal for customers can raise support calls easily. This seamlessly creates support incidents for Cetas to act upon.
EVOLVE includes best business practises for supporting customers. It includes
Structured Service Level Agreements for assured response times,
Efficient workflows to manage support incidents
Knowledge base of support issues and techniques to resolve them
EVOLVE also comprises of highly qualified Problem Resolution Teams to manage the support requests of the customers. These teams are a combination of experienced functional and technical consultants who also have the required experience in managing the post implementation support for customers.
The effective management of sub-contractors aggregates to the overall productivity Now we bill our clients on time without loosing track on approved and unapproved changes which require follow-up. We are happy for our decision and CETAS has done a good job
Project Co-ordinator - LMS Builders
NAVBUILD from CETAS has helped to streamline our business processes right from project estimation to its effective execution. It has enabled us to gain real time visibility on earned value across projects we execute to take better decisions for successful completion