Microsoft Dynamics Support

Our deep knowledge and experience in Microsoft Dynamics has ensured reliable and high quality post implementation support.

Get maximum benefit on your Microsoft Dynamics investment by getting Post Implementation Support from Cetas. Our Support Framework, called EVOLVE, has helped customers get best response times and ensured their ERP systems remain “healthy” at all times.

Annual Support to ensure your ERP remains healthy

Cetas provides annual support for your Microsoft Dynamics instance. We have expertise to maintain Dynamics NAV from Ver 3.70 onwards and Dynamics AX from version 3.0 onwards. The following are offered as a part of annual support services

  • Support Helpdesk : 
A support desk by phone, email, chat to handle your support calls in an organised manner
  • Technical Maintenance of Microsoft Dynamics : 
Periodic Database Administration, Monitoring of Dynamics instance, Performance fine-tuning of Microsoft Dynamics instance
  • Hot-fix Rollouts : 
Periodic installation, testing and rollout of hot-fixes for Microsoft Dynamics that are released by Microsoft
  • Business Critical Support : 
Providing business critical support to manage special tasks and activities in Microsoft Dynamics. Ex. Year End activities.
  • Training : 
Providing functional and technical training support to carry out daily activities or business critical activities in Microsoft Dynamics

Enhancements & Fine Tuning to get the best ROI in ERP

Fine tuning your ERP systems after implementations and enhancing the use of the ERP systems will deliver best ROI from your ERP investments. Cetas offers enhancements and fine tuning services for your Microsoft Dynamics ERP so that you can get maximum benefits of your ERP.

We offer the following enhancements and fine tuning services for Microsoft Dynamics ERP

  • Additional module implementations
  • Maximising the usage of features available in existing modules
  • Developing Additional reports or BI for Microsoft Dynamics
  • Integrating Microsoft Dynamics to other business systems
  • Bug fixing
  • Improving the performance and response time of Microsoft Dynamics
  • Implementing industry solutions in Microsoft Dynamics
  • Custom Developed Apps with integration to Microsoft Dynamics

Upgrades and Migration Services to ensure best features of Microsoft Dynamics 

Cetas specialises in providing Upgrade and Migration Services to migrate from earlier versions of Microsoft Dynamics NAV & Microsoft Dynamics AX. Cetas follows Microsoft’s recommended Sure Step Methodology to ensure error free migration & upgrade services. Cetas has skills and expertise to migrate Microsoft Dynamics NAV from version 3.60 onwards and Microsoft Dynamics AX from version 3.0 onwards.

EVOLVE - The Support Framework of Cetas

Cetas has created a support framework called EVOLVE which is a collection of tools, best practices and support teams to provide best in class support to its customers.

  • EVOLVE includes a Cetas developed support helpdesk and customer self service portal for customers can raise support calls easily. This seamlessly creates support incidents for Cetas to act upon.
  • EVOLVE includes best business practises for supporting customers. It includes 
    • Structured Service Level Agreements for assured response times, 
    • Efficient workflows to manage support incidents
    • Knowledge base of support issues and techniques to resolve them
  • EVOLVE also comprises of highly qualified Problem Resolution Teams to manage the support requests of the customers. These teams are a combination of experienced functional and technical consultants who also have the required experience in managing the post implementation support for customers.

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