Ensure that your business is always up and running with the best post-implementation support from our experts

We understand that only implementing a solution is not what any business looks for. They need support as well – be it troubleshooting, hotfixes, annual support, or periodic services. Our Support Framework, called EVOLVE, ensures the best response times and that your systems remain “healthy” at all times.


Annual Support to ensure your Microsoft Dynamics stays healthy

Cetas provides annual support for your Microsoft Dynamics instance. We have expertise to support Dynamics NAV from Ver 3.70 onwards and Dynamics AX from version 3.0 onwards. As a part of our AMC (Annual Maintenance Contract), we offer:

  • Support Helpdesk: A support desk by phone, email, or chat to handle your support calls in an organised manner
  • Technical Maintenance: Periodic database administration, monitoring and performance fine-tuning of Dynamics instance
  • Hot-fix Rollouts: Periodic installation, testing and rollout of hot-fixes for Microsoft Dynamics released by Microsoft
  • Business Critical Support: Business critical support to manage special tasks like year-end activities in Microsoft Dynamics
  • Training: Functional and technical training support to carry out daily activities or business critical activities in Microsoft Dynamics

Enhancements & Fine Tuning to get the best ROI from Microsoft Dynamics

Fine tuning and enhancing the performance of your Dynamics ERP system after implementation will deliver the best ROI from your ERP investment. So, we offer: 

  • Additional module implementation 
  • Maximising the usage of features available in existing modules 
  • Additional BI reports development 
  • Integration of Microsoft Dynamics to other business systems 
  • Bug fixing 
  • Improving the performance and response time of Microsoft Dynamics 
  • Implementation of industry solutions in Microsoft Dynamics 
  • Custom developed applications and their integration to Microsoft Dynamics 

Upgrades and Migration Services to ensure best features of Microsoft Dynamics

Get on the latest version of Microsoft Dynamics solution quickly and economically with our simple and accelerated upgrade and migration services. Whether you want to upgrade to the latest version of Microsoft Dynamics or migrate from an on-premise solution to cloud, it is easier than ever with our experience and expertise. Timely upgrades and migrations are recommended because: 

  • Upgrading allows you to get your hands on the new features that Microsoft adds to the solution 
  • Microsoft might stop the mainstream support if you are on the older versions of Microsoft Dynamics 
  • Upgrading offers you access to additional software modules 
  • Migrating your infrastructure to cloud saves you many capital and operating costs