Dynamics 365 Support Services: Proactive ERP & CRM Maintenance
Rapid issue resolution, continuous system health checks, and enhancements for Dynamics ERP, CRM, and Power Platform, covering everything from legacy NAV/GP/AX to the modern cloud.
Microsoft Solutions Partner for Business Applications | Guaranteed Response Times | Flexible AMC & Dedicated Models
Beyond Go-Live: Ensuring your Microsoft Dynamics investment pays off
System errors, failed updates, and user roadblocks slow down operations. Cetas provides immediate troubleshooting and proactive maintenance to keep your environment stable and scalable.
Prevent Costly Downtime
Scheduled health checks and patch testing catch issues before they disrupt business.
Direct Access to Experts
Work directly with senior functional and technical consultants instead of a generic helpdesk queue.
Continuous System Evolution
Custom workflows, automated reporting, and feature rollouts tailored as your business scales.
Flexible Support Plans Built for Your Business
Hypercare Support (Post-Go-Live Stabilization)
High-touch, real-time assistance immediately following implementation to resolve initial roadblocks and ensure a smooth operational transition.
Prepaid Annual AMC (Ongoing Maintenance)
Budget-friendly dedicated or shared support, featuring our popular 160-hour (20 days) package covering proactive monitoring, database tuning, hotfix rollouts, and helpdesk support.
Continuous Enhancements & Upgrades
On-demand functional improvements, custom Power BI dashboard development, third-party integrations, and version migrations.
Comprehensive Coverage Across the Microsoft Ecosystem
ERP & CRM Systems
Dynamics 365 Business Central, Finance & Operations, Sales, Customer Service, plus legacy Dynamics NAV, GP & AX.
Power Platform
Power Apps, Power Automate automated workflows, and Power BI reporting.
Core Technical Maintenance
Database administration, hotfix testing, performance optimization, and year-end closing support.
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Why Businesses Choose Cetas for Dynamics 365 Support Services
16+ Years of Microsoft Expertise
Deep experience across modern cloud deployments and complex legacy systems.
Transparent, Predictable Pricing
Clear hourly packages and AMC contracts with no hidden fees.
Proactive Optimization
We focus on preventing bottlenecks and improving system ROI, not just resolving tickets.
Frequently Asked Questions
What is the guaranteed response time (SLA) for critical system issues?
Critical issues (system downtime or production stops) receive a response within 1 hour with immediate root-cause investigation. Standard requests and general queries are acknowledged within 4 to 8 business hours.
Can we switch our Dynamics 365 support to Cetas from an existing partner?
Yes. We offer a structured transition process that includes a complete system audit, code and documentation review, and seamless transfer of admin access without interrupting your daily business operations.
Why do we need a partner if we already have Microsoft standard support?
Microsoft direct support handles platform-level bugs and cloud uptime, but does not cover custom code, third-party integrations, business workflows, or day-to-day user training. A dedicated Dynamics partner handles your custom environment end-to-end.
What is included in an annual Dynamics 365 AMC package?
Our AMC plans include database maintenance, performance tuning, testing for Microsoft bi-annual major updates, issue troubleshooting, and continuous minor functional enhancements.
Do you support legacy versions like Dynamics NAV, GP and AX?
Yes. We provide full technical and functional maintenance for on-premise NAV, GP and AX systems, while helping you plan and execute a transition to Dynamics 365 Business Central or Finance & Operations when ready.
Ready to Eliminate System Roadblocks?
Get in touch today for a tailored support plan or a complimentary assessment of your Dynamics environment.