Dynamics 365 Customer Service - Provide exceptional, personalized, seamless service across the channels your customers use.
Dynamics 365 for Customer Service

Strengthen customer loyalty by adding value to every interaction

Provide world-class customer service and earn customers for life with Dynamics 365 for Customer Service. Enable your agents to communicate seamlessly in real-time and get a 360-degree view of each customer from a single platform so that they can satisfy the changing customer demands. So, whether your customer interacts through self-help, employee assisted, or on-site service, stay assured that they are taken care of.

Earn customers for life


Offer more personalized customer service

With visibility into comprehensive customer, deliver value at every touch-point with personalization and avoid support and service issues proactively.


Empower agents across the channels

Equip your agents with AI-driven insights to enable them to take the next best action and intelligently route cases from any channel to the right agent for quick resolution.


Enable connected support from anywhere

Engage with your customers in real time via chat and on-the-go via SMS while also enabling them to self-serve through community resources and knowledge articles.


Innovate with intelligent insights

Empower your agents to make data-driven decisions based on the intelligent insights readily available via interactive dashboards and data visualizations.