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Dynamics 365 for Customer Service

Strengthen customer loyalty by adding value to every interaction

Provide world-class customer service and earn customers for life with Dynamics 365 for Customer Service. Enable your agents to communicate seamlessly in real-time and get a 360-degree view of each customer from a single platform so that they can satisfy the changing customer demands. So, whether your customer interacts through self-help, employee assisted, or on-site service, stay assured that they are taken care of.

Earn customers for life

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Offer more personalized customer service

With visibility into comprehensive customer, deliver value at every touch-point with personalization and avoid support and service issues proactively.

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Empower agents across the channels

Equip your agents with AI-driven insights to enable them to take the next best action and intelligently route cases from any channel to the right agent for quick resolution.

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Enable connected support from anywhere

Engage with your customers in real time via chat and on-the-go via SMS while also enabling them to self-serve through community resources and knowledge articles.

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Innovate with intelligent insights

Empower your agents to make data-driven decisions based on the intelligent insights readily available via interactive dashboards and data visualizations.