Dynamics 365 for Customer Service

Strengthen customer loyalty by adding value to every interaction

Provide world-class customer service and earn customers for life with Dynamics 365 for Customer Service. Enable your agents to communicate seamlessly in real-time and get a 360-degree view of each customer from a single platform so that they can satisfy the changing customer demands. So, whether your customer interacts through self-help, employee assisted, or on-site service, stay assured that they are taken care of.

Earn customers for life


Offer more personalized customer service

With visibility into comprehensive customer, deliver value at every touch-point with personalization and avoid support and service issues proactively.


Empower agents across the channels

Equip your agents with AI-driven insights to enable them to take the next best action and intelligently route cases from any channel to the right agent for quick resolution.


Enable connected support from anywhere

Engage with your customers in real time via chat and on-the-go via SMS while also enabling them to self-serve through community resources and knowledge articles.


Innovate with intelligent insights

Empower your agents to make data-driven decisions based on the intelligent insights readily available via interactive dashboards and data visualizations.

Testimonials & Reviews from Our Customers

ambience interiors

Amit Idnani

Managing Director
We were looking for one solution with all business processes for C&I covered and integrated. Since all the processes and data is offered in NAVBuild, tightly integrated with project accounting with real time visibility, it made our decision to implement easier. Today, we can make informed decisions with tight control over our spend and projects and operate more efficiently and report in a uniform way
durga projects

Neeraj Jhunjhunwala

NAVBuild by CETAS helped us automate our business processes to gain real-time visibility to make informed decisions, which resulted in increased and predictable business profitability
allied housing

Ahmed Aslam

The effective management of sub-contractors aggregates to the overall productivity Now we bill our clients on time without loosing track on approved and unapproved changes which require follow-up. We are happy for our decision and CETAS has done a good job.
LMS builders

Sangeetha Sreedharan

Project Coordinator
NAVBUILD from CETAS has helped to streamline our business processes right from project estimation to its effective execution. It has enabled us to gain real time visibility on earned value across projects we execute to take better decisions for successful completion