Dynamics 365 for Field Service

Deliver end-to-end service experience from anywhere

Resolve service issues better before they occur with Dynamics 365 for Field Service. With Connected Field Service, your organization can harness the power of IoT (Internet of Things) and AI (Artificial Intelligence) driven predictive service to improve field service efficiency and delight your customers. Designed specifically to work for businesses who have agents working on field i.e., at client sites, Field Service puts customers at the center of all interactions by keeping them informed, making communication easy,and ensuring they have positive interactions at every step.



Optimise your field operations


Service smartly with embedded AI

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.


Optimize Resources and Inventory

Manage resources across multiple work orders and improve profitability by automatically scheduling the right technicians. Streamline inventory management with real-time visibility.


Make technicians more effective

Enable your workforce to stay updated with the real-time information of work orders and a 360-degree view of customer information on any device with the help of IoT and Mixed Reality.


Build customer Loyalty

Give your technicians the time, tools, and information they need to resolve problems the first time, engaging proactively to increase transparency, building customer trust and loyalty.