Transforming Customer Service with AI-Powered Service Agents
Build and deploy enterprise-ready AI service agents with Microsoft Dynamics 365 Customer Service and Power Platform
Webinar Details:
28 July, 2026
4PM – 5PM IST
Live on Microsoft Teams
The live webinar is now closed, but you can still catch the full session.
Click below to watch the complete recording.
Webinar Overview
As customer expectations continue to rise, organizations are under increasing pressure to deliver service experiences that are fast, consistent, and personalized at scale. In this live demo webinar, you’ll see how AI-powered service agents can transform customer support by delivering instant responses, automating service processes, and improving operational efficiency. Join us as we demonstrate how to build and deploy enterprise-ready AI agents using Microsoft Dynamics 365 Customer Service and the Microsoft Power Platform.
Webinar Agenda
Discover how AI agents go beyond traditional chatbots and scripted support flows
See how AI delivers instant responses, guided case creation, and real-time service updates
Learn how AI improves resolution speed, service efficiency, and customer experience
See how Microsoft Copilot, Dynamics 365, and Power Platform work together to power intelligent customer service
Learn how to build, test, and deploy AI agents with Copilot Studio
See how Dataverse grounds AI in your enterprise data to deliver more accurate and contextual responses
Learn how Power Automate enables AI agents to automate business processes and trigger real-time actions
Explore best practices for secure, responsible, and scalable AI adoption
Who can attend
Customer service and operations leaders driving service transformation initiatives
Business and digital leaders evaluating AI-led customer engagement strategies
CRM and service platform stakeholders responsible for process modernization
Technology and IT decision-makers assessing scalable and governed AI adoption
What you will walk away with
A clearer understanding of how AI can reshape customer service operations
Practical examples of AI-driven support experiences
Ideas for getting started with responsible AI adoption in your organization
A stronger view of how to balance automation with customer experience goals
Meet the Speakers
Saravanakkumar | Chief Business Officer, Cetas Information Technology
Saravanakkumar is the Chief Business Officer at Cetas, where he leads the company’s business strategy and growth initiatives. Working closely with leadership and delivery teams, he helps align Cetas Microsoft Dynamics 365 and Power Platform solutions with customers evolving business needs. His focus is on enabling organizations to adopt the right technologies to improve operations, enhance customer engagement, and drive long-term business value.
Madhan | Dynamics 365 CRM Practice Team Lead, Cetas Information Technology
Madhan leads the Dynamics 365 CRM practice at Cetas, bringing hands-on experience in designing and delivering D365 Customer Engagement solutions across sales, service, and marketing. With deep expertise in Dynamics 365 Customer Service, Copilot, and Power Platform integrations, Madhan helps organizations modernize their service operations and harness AI to drive faster resolution and better customer experiences.
Rajasekar Pitchumani | Dynamics 365 CRM Practice Head, Cetas Information Technology
Rajasekar leads the Microsoft Dynamics 365 CRM practice at Cetas, drawing on over two decades of experience in business operations, sales, and client management with deep specialisation in Microsoft Dynamics 365 CRM implementation and consulting. He oversees the full delivery lifecycle from pre-sales demos and proposals to project execution, SLA management, and team development, ensuring clients achieve measurable outcomes on time and within budget. With a track record of winning new business and building high-performing CRM teams, Rajasekar brings both strategic vision and ground-level accountability to every engagement.
About Cetas
Cetas Information Technology is a Microsoft Solutions Partner and Independent Software Vendor (ISV) specializing in Dynamics 365, Power Platform, and AI-driven business transformation. With over 16 years of experience supporting organizations across manufacturing, distribution, retail, and services, Cetas helps businesses modernize operations, improve customer engagement, and adopt intelligent technologies with confidence. Headquartered in Chennai with offices in Bengaluru, Dubai, and New York, Cetas brings deep technical expertise, and a strong Microsoft ecosystem focus to every engagement.
Missed the Live Session?
No worries! You can still watch the on-demand webinar recording or book a 1:1 demo to learn how AI-powered service agents can help your organization deliver faster, smarter, and more scalable customer support.