Transforming Customer Service with AI-Powered Service Agents
Driving faster resolution, improved service quality, and scalable customer engagement
Webinar Details:
14 July, 2026
4PM – 5PM IST
Live on Microsoft Teams
Webinar Overview
As customer expectations continue to rise, organizations are under increasing pressure to deliver service experiences that are fast, consistent, and personalized at scale. This webinar will provide an executive view of how AI-powered service agents can help modernize customer support operations by improving responsiveness, strengthening service quality, and enabling more efficient use of service resources. Join us for a focused discussion on how organizations can adopt AI responsibly while delivering measurable business value.
Webinar Agenda
How AI agents differ from traditional chatbots and scripted support flows
How intelligent automation can deliver instant responses, guided case creation, and real-time service updates
The impact of AI on resolution speed, service efficiency, and customer experience
How platforms such as Copilot, Dynamics 365, and Power Platform support modern service transformation
Key considerations for secure, responsible, and scalable AI adoption
Reserve Your Spot
Who can attend
Customer service and operations leaders driving service transformation initiatives
Business and digital leaders evaluating AI-led customer engagement strategies
CRM and service platform stakeholders responsible for process modernization
Technology and IT decision-makers assessing scalable and governed AI adoption
What you will walk away with
A clearer understanding of how AI can reshape customer service operations
Practical examples of AI-driven support experiences
Ideas for getting started with responsible AI adoption in your organization
A stronger view of how to balance automation with customer experience goals
Meet the Speakers
Rajasekar Pitchumani | Dynamics 365 CRM Practice Head, Cetas Information Technology
Rajasekar leads the Microsoft Dynamics 365 CRM practice at Cetas, drawing on over two decades of experience in business operations, sales, and client management with deep specialisation in Microsoft Dynamics 365 CRM implementation and consulting. He oversees the full delivery lifecycle from pre-sales demos and proposals to project execution, SLA management, and team development, ensuring clients achieve measurable outcomes on time and within budget. With a track record of winning new business and building high-performing CRM teams, Rajasekar brings both strategic vision and ground-level accountability to every engagement.
Madhan | Dynamics 365 CRM Practice Team Lead, Cetas Information Technology
Madhan leads the Dynamics 365 CRM practice at Cetas, bringing hands-on experience in designing and delivering D365 Customer Engagement solutions across sales, service, and marketing. With deep expertise in Dynamics 365 Customer Service, Copilot, and Power Platform integrations, Madhan helps organizations modernize their service operations and harness AI to drive faster resolution and better customer experiences.
About Cetas
Cetas Information Technology is a Microsoft Solutions Partner and Independent Software Vendor (ISV) specializing in Dynamics 365, Power Platform, and AI-driven business transformation. With over 16 years of experience supporting organizations across manufacturing, distribution, retail, and services, Cetas helps businesses modernize operations, improve customer engagement, and adopt intelligent technologies with confidence. Headquartered in Chennai with offices in Bengaluru, Dubai, and New York, Cetas brings deep technical expertise, and a strong Microsoft ecosystem focus to every engagement.
Register now
Join us on 14 July, 4–5pm IST, for a focused executive session on how AI-powered service agents can help your organization deliver faster, smarter, and more scalable customer support.