Electronics Manufacturing Industry – Achieving Enterprise-Wide Visibility with Microsoft Dynamics AX
Overview
Syrma, a leading Electronics Manufacturing Services (EMS) provider based in Chennai, India, is known for its expertise in high-tech product design, engineering, and manufacturing. With a workforce of over 500 employees, Syrma collaborates with global clients to deliver innovative and quality-driven electronic solutions.
As the company expanded rapidly, it faced growing challenges in managing its manufacturing, sourcing, and supply chain operations efficiently. To address these challenges and support its global business growth, Syrma partnered with Cetas, a trusted Microsoft Solutions Partner, to implement Microsoft Dynamics AX, a powerful ERP solution tailored for high-tech and manufacturing industries.
Location
Chennai, India
Industry
Electronics Manufacturing Industry
The Challenge
Syrma’s existing SAP Business One (SAP B1) system struggled to keep pace with the company’s evolving operational complexity and rapid business expansion. The lack of integration across manufacturing, supply chain, and finance resulted in data silos and inefficiencies.
Key pain points included:
Limited scalability to support growing operations and multiple business units
Lack of visibility across production, sourcing, and inventory management
Inability to manage Bill of Materials (BoM) with alternate items and component-level traceability
Manual and time-consuming production planning and supply chain processes
Inconsistent reporting and limited real-time insights for decision-making
Syrma needed a robust ERP solution built for electronics manufacturing that could unify operations, improve visibility, and support global growth.
The Solution
Cetas implemented Microsoft Dynamics AX, a comprehensive ERP platform designed to meet the unique needs of high-tech and electronics manufacturing industries.
The implementation focused on automating core business functions, integrating departments, and enabling real-time visibility across the enterprise.
Key solution highlights:
Unified platform connecting production, sourcing, inventory, and order management
Automated Production Planning and Supply Chain Management
Enhanced BoM and Alternate Item Management for component flexibility
Improved traceability and compliance across the manufacturing lifecycle
Streamlined returns management and on-demand shipments
Implementation Approach
Cetas followed a phased implementation strategy to minimize disruption and ensure a seamless transition from SAP B1 to Dynamics AX.
Business Process Analysis
Detailed study of Syrma’s existing workflows and pain points
System Design & Configuration
Customization of Dynamics AX modules for high-tech manufacturing needs
Integration
Connecting production, sourcing, and financial processes under one unified ERP
User Training & Adoption
Customization of Dynamics AX modules for high-tech manufacturing needs
Go-Live & Support
Post-implementation optimization to enhance performance and scalability
The Results
The implementation of Microsoft Dynamics AX transformed Syrma’s business operations by providing complete visibility across the enterprise.
Key achievements include:
End-to-end visibility into supply chain, sourcing, and order planning
Comprehensive view of BoM, alternate items, and manufacturing traceability
Improved shop floor efficiency and shortened production cycle times
Enhanced accuracy in shipment handling and returns management
Scalable ERP foundation ready to support global business expansion
Impact
With Dynamics AX, Syrma achieved significant improvements in operational efficiency, agility, and decision-making. The company can now respond faster to market demands, manage resources effectively, and maintain high standards of quality across its production lines.
This transformation not only improved performance metrics but also positioned Syrma as a more agile, data-driven organization equipped for future growth in the high-tech electronics manufacturing industry.
Cetas Information Technology is a Microsoft Solutions Partner for Business Applications with 15+ years of expertise in delivering Microsoft Dynamics 365 (ERP & CRM), Power Platform, and industry-ready ISV solutions.
As a trusted ERP implementation partner, Cetas has successfully helped global manufacturing companies like Syrma optimize processes, improve visibility, and achieve digital transformation through Microsoft Dynamics solutions.
Ready to Transform Your Manufacturing Operations?
Contact us to discover how Cetas can help your business achieve end-to-end visibility and operational excellence with Microsoft Dynamics 365 ERP solutions.