Microsoft Dynamics 365 Implementation Partner in Dubai, UAE
Cetas is a certified Microsoft Solutions Partner and a trusted provider of Microsoft Dynamics 365 implementation services in Dubai, helping UAE businesses streamline finance, operations, supply chain, sales, and customer engagement with Microsoft’s cloud-driven ERP and CRM applications.
With deep experience across Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Fujairah, Ajman, and the wider GCC, we support organizations operating across free zones (DMCC, JAFZA, DIFC, DAFZA), mainland entities, and multi-country operations.
UAE businesses face unique needs such as VAT compliance, multi-currency transactions, rapid growth scaling, and region-specific HR & payroll processes. Cetas addresses all of these with tailored ERP & CRM implementations that deliver measurable ROI and operational excellence.
If you are looking for a Dynamics 365 ERP implementation partner in Dubai or a certified Dynamics 365 CRM partner in the UAE, our team brings 15+ years of expertise aligned with local business practices.
Why UAE Companies Choose Cetas as Their Trusted Microsoft Dynamics 365 Partner
15+ years of experience delivering Dynamics solutions across UAE industries
Expertise in VAT-compliant and multi-entity Business Central setups
Familiarity with UAE banking integrations, WPS payroll, UAE corporate tax, and Arabic localization
Proven NAV/AX upgrade experience to Dynamics 365
Fast, predictable implementations using GCC-ready frameworks
24×7 support across all Dynamics workloads
Strong presence in UAE & GCC with hybrid delivery teams
Get in Touch With Us
Fill out the form below and we’ll get back to you as soon as possible!
Microsoft Dynamics 365 ERP Implementation Services in Dubai
As a leading Microsoft Dynamics 365 ERP partner in the UAE, Cetas helps companies modernize core business operations with fully integrated ERP solutions.
Dynamics 365 Business Central (UAE VAT Ready)
Designed for SMB and mid-sized companies needing strong financial management, inventory, supply chain, and multi-entity controls—complete with UAE VAT compliance and multi-currency support.
Dynamics 365 Finance
Enterprise-grade financial automation, consolidation, budgeting, and compliance—ideal for businesses operating across GCC countries with diverse reporting needs.
Dynamics 365 Supply Chain Management
Warehouse automation, production planning, inventory tracking, and logistics optimization—suited for trading, distribution, and manufacturing sectors in Dubai.
Dynamics 365 Commerce
Unified POS, store operations, promotions, and omnichannel experiences for retail, F&B, and hospitality businesses across UAE malls and outlets.
Dynamics 365 Project Operations
Accurate project costing, billing, resource allocation, and profitability management—ideal for construction, contracting, and consulting businesses.
Dynamics 365 HR
Employee management, HR workflows, leave structures adapted to UAE laws, and people analytics.
Cetas delivers Microsoft Dynamics 365 ERP implementations that match regional regulations, operational challenges, and growth ambitions.
Microsoft Dynamics 365 CRM Implementation Services in Dubai
Cetas helps UAE organizations transform sales, service, and customer engagement using Dynamics CRM applications.
Dynamics 365 Sales
Pipeline automation, forecasting, lead scoring, approvals, and relationship insights—tailored for high-growth B2B and B2C businesses in Dubai.
Dynamics 365 Customer Service
Omnichannel case management, SLA tracking, knowledge base, and AI-enabled support experiences.
Dynamics 365 Customer Insights
Customer 360, segmentation, and hyper-personalization for businesses looking to elevate customer loyalty in UAE’s competitive markets.
Dynamics 365 Field Service
Smart scheduling, technician routing, asset management, and mobile field operations—ideal for contracting, facility management, and equipment service providers.
Our Dynamics 365 CRM implementations help UAE businesses improve customer retention, increase conversion rates, and deliver superior service experiences.
Consulting, Migration & Support Services in UAE
Cetas supports organizations across the entire Dynamics 365 journey from initial consulting to post-go-live support.
Dynamics 365 Consulting
Business process assessment, solution architecture, and implementation planning tailored to UAE regulations and industry practices.
NAV/AX Upgrade Services
Specialized in NAV to Business Central and AX to Dynamics 365 Finance/Supply Chain upgrades, including data migration, extensions, and UAT.
Dynamics 365 Managed Services
Functional, technical, and administrative support, including enhancements, environment monitoring, API integrations, and more.
ISV & Custom Development
Development of industry-specific extensions, Power Platform apps, and integrations with UAE systems (banks, payroll providers, marketplaces).
Industry-Specific Dynamics 365 Solutions for UAE
UAE businesses operate across diverse, rapidly expanding sectors. Cetas brings region-specific domain knowledge to each industry:
Construction & Contracting
Project costing, progress billing, procurement, subcontractor management, field operations—aligned with UAE contracting workflows.
Trading & Distribution
WMS, shipping, demand planning, procurement automation, and forex handling—critical for Dubai’s trading hubs and free zones.
Retail, Hospitality & F&B
POS, inventory, pricing management, loyalty programs, central kitchen operations, and omnichannel management.
Manufacturing
MRP, production scheduling, quality control, BOM management, and factory automation tailored for industrial clusters in UAE.
Professional Services & Consulting Firms
Resource planning, timesheets, project accounting, and billing—ideal for DIFC-based firms.
Jewelry & Luxury Goods
Purity-wise stock management, gold price adjustments, making charges, and multi-store visibility.
By addressing local operational needs, Cetas ensures UAE companies achieve faster time-to-value and long-term scalability.
Popular Business Central & CRM Add-Ons for UAE Companies (ISVs)
FAQs — Microsoft Dynamics 365 in Dubai & UAE
Is Cetas a certified Microsoft Dynamics partner in the UAE?
Yes. Cetas is a certified Microsoft Solutions Partner with 15+ years of global implementation experience, delivering Dynamics 365 ERP and CRM solutions tailored to UAE business workflows, compliance requirements, and industry-specific needs. Our team has completed multiple successful deployments across Dubai, Abu Dhabi, and the wider GCC.
Do Cetas provide VAT-compliant Business Central setups in Dubai?
Absolutely. Cetas configures Business Central with full UAE VAT compliance, including tax groups, reverse charge mechanisms, intra-GCC rules, and FTA-approved reporting formats. We ensure your finance and tax workflows align with UAE regulatory standards from day one.
Can you help us migrate from NAV or AX to Dynamics 365?
Yes. Cetas specializes in structured upgrade projects from NAV to Business Central and AX to Dynamics 365 Finance & SCM. Our migration framework includes data extraction, cleansing, extension redesign, testing (UAT), and go-live support to ensure a smooth and low-risk transition.
Do you offer on-site and remote support in UAE?
Yes. Cetas offers flexible support models, including on-site assistance within the UAE and 24×7 remote support via our global delivery team. Our services cover functional issues, technical troubleshooting, customizations, environment monitoring, and continuous enhancements.
Do you work with free zone and mainland companies?
Yes. Cetas supports businesses across both UAE mainland and all major free zones, including DMCC, DIFC, DAFZA, JAFZA, ADGM, and others. We understand the operational, accounting, and compliance differences across these jurisdictions and configure Dynamics 365 accordingly.
Contact Cetas, Your Trusted Dynamics 365 Partner in Dubai, UAE
Address:
Cetas Information Technology FZCO, DSO-THUB2-D-G-017, Techno Hub 2, Dubai Silicon Oasis, PO Box 125965
Phone:
+971 55 751 2266
Email:
sales@cetastech.com
Looking for a Microsoft Dynamics 365 Partner in Dubai?
Whether you need ERP implementation, CRM modernization, migration from NAV/AX, or 24×7 support, our Dubai-focused Microsoft Dynamics 365 experts are ready to help.