Dynamics 365 for Retail

Create exceptional, insightful shopping experiences

Unify digital, in-store, and back office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers the retailers to move from separate retail systems to a single unified platform which is multi-faceted, intelligent, and cloud enabled. This complete solution for retail industry turns your customers into brand loyalists.

Elevate your brand across the channels


Deliver a modern store experience

Access real-time visibility into products, customers, stocks, and orders and tailor product selection and recommendations through advanced analytics to offer personalised customer experience.


Optimize store operations with intelligent insights

Get a single holistic view of stock, close daily operations faster with automated and streamlined workflows, and manage multi-company, multi-brand, and multi-channel global operations from one place.


Offer consistent shopping experience across channels

Give customers the flexibility to shop, earn and redeem points, and use gift cards and promotional coupons from anywhere while ensuring consistent shopping experiences across all the channels.


Manage merchandising centrally

Track the product information, categories, assortment, and pricing centrally to manage the changing demands, streamline sourcing and replenishment, and carry out promotional campaigns.